Desk Support Monkey
57 Epics

Product Roadmap

Real progress broken down by Day 1, Day 2, Day 3, Day 4, Day 5, and upcoming.

Overall Progress 43 / 57 epics completed
75%
Target completion: March 1, 2026

Day 1

13

Full base designed, implemented, and deployed in the first 24 hours.

The goal was clear: ship a working MVP in one day to prove that a production-grade platform could be built from scratch using AI-assisted development. 12 epics covering auth, multi-tenancy, assets, service requests, real-time notifications, reports, and a full React frontend.

After deploying, a pre-commit hook failure went unnoticed and the initial code only followed DDD and Hexagonal Architecture at about 70%. It took an extra hour to fix the architecture violations and bring everything into proper compliance — a good reminder that AI speed doesn't eliminate the need for validation checks.

E0 Foundation

Project setup, DB, auth, multi-tenancy base

E1 Company Management

Super admin: create companies, assign admins, manage domains

E2 Asset Inventory

Asset CRUD, assignment, history (event sourcing), CSV import

E3 Service Requests

Employee portal, request state machine, technician queue, comments

E4 Real-time & Notifications

WebSockets, in-app notifications, pub/sub events

E5 Admin Dashboard

Metrics, charts, alerts, user management

E6 Report Generation

Celery async tasks, PDF generation, MinIO storage

E7 Frontend

React app, routing, layouts, pages for all modules

E8 Seed Data & Demo

Demo data, demo script, Docker Compose polish

E9 UX Improvements

Invite users, departments edit, frontend quality uplift, reliability hardening

E10 Asset QR & Barcodes

QR codes and barcodes on asset detail page with print functionality

Marketing Site

Astro static site: landing, training, books, open source, roadmap, contact

Infrastructure & DevOps

Production setup, Nginx, systemd, SSL, CI/CD, Docker Compose

Day 2

8

Built on top of Day 1 with advanced modules completed.

With the foundation solid, Day 2 focused on expanding the platform's capabilities with advanced modules: AI-powered request classification, procurement with budget controls, appointment scheduling, equipment shipping, scheduled maintenance, and an MCP server exposing 57 AI-callable tools.

As we built and shared progress, feedback from early reviewers sparked new ideas and refinements. Features were shaped in real time by the conversation between what was planned and what people actually wanted to see. The roadmap grew organically alongside the code.

E11 Department Equipment Profiles

Role-based equipment profiles and automatic assignment

E12 Request Typification & Approval

Structured categories, scoring and approval flow

E13 AI Request Classification

AI inference for category, subtype and priority

E14 Procurement & Budget

Purchase orders, receiving, and budget controls

E15 Appointment Scheduling

Slots, booking, reminders, and rescheduling

E16 Shipping & Logistics

Outbound/return shipments with tracking and status flow

E17 Scheduled Maintenance

Recurring maintenance plans, reminders and overdue alerts

E35 MCP Server

DSM exposed as MCP tools for AI assistants

Day 3

3

Design overhaul and dedicated refactoring session.

Honest assessment: the design looked too "AI-generated" — functional but bland. We brought in V0.app and Google Stitch to completely rethink the visual identity, producing a more distinctive, professional interface that didn't scream "default template".

The rest of the day was dedicated to refactoring: cleaning up accumulated tech debt, fixing bugs surfaced by real usage, and tightening the overall code quality. No new features — just making everything that existed work better and look better.

Design Overhaul with V0 & Stitch

Rebuilt the entire frontend look using V0.app and Google Stitch to replace the generic AI aesthetic with a polished, professional design

Refactoring & Bug Fixes

Dedicated session to clean up accumulated tech debt, fix edge cases discovered by early testers, and improve code consistency

UX Polish

Improved navigation flows, loading states, error handling, and overall user experience based on real-world feedback

Day 4

13

Enterprise features, compliance, billing, and the first white-label deployment.

Day 4 was about making the platform enterprise-ready and commercially viable. We shipped the full NIS2/DORA compliance stack — security incident management with regulatory timelines, a risk register with heat maps, and a compliance dashboard mapping controls to NIS2, DORA, and ISO 27001 frameworks.

On the commercial side, Stripe billing went live with free trials, plan enforcement, and a super admin revenue dashboard. We also built Google & Microsoft OAuth login, a knowledge base with AI article suggestions, SLA management with escalation rules, and admin-defined custom fields.

The day's highlight: shipping the first white-label deployment. A runtime brand config API replaced build-time variables, and DSM Control launched at dsmcontrol.com with its own subdomains (www/app/api), SSL certificates, Stripe products, and a dedicated marketing site — all powered by the same codebase.

E18 Knowledge Base & Self-Service

Wiki with TipTap editor, categories, full-text search, AI-suggested articles, self-service portal

E19 SLA Management

Configurable SLA policies, escalation rules, breach notifications, compliance reports

E24 Google & Microsoft Login

OAuth2 login buttons, token verification, account linking, auto-creation by domain

E29 Audit Trail & Compliance

Immutable audit logs, GDPR data export, evidence tagging for NIS2/DORA/ISO 27001

E30 Custom Fields

Admin-defined fields for assets, tickets, and companies — text, number, date, dropdown types

E36 Security Incident Management

Incident lifecycle, NIS2 24h/72h reporting timelines, CSIRT notifications, post-mortems

E37 Risk Register

Risk scoring matrix, mitigation tracking, periodic reviews, heat map dashboard

E39 Compliance Dashboard

NIS2/DORA/ISO 27001 control mapping, evidence collection, gap analysis, audit-ready exports

E43 Billing & Subscriptions

Stripe checkout, plan management, usage limits, customer portal, feature gating

E44 Super Admin Enhancements

Company list with usage counts, Stripe invoice history, revenue dashboard (MRR)

E45 Asset Locations & Movement

Location entity, system locations, movement tracking, automatic location changes

E46 White Label & Multi-Brand

Runtime brand config API, per-brand assets, branded deployments, database isolation

DSM Control Production Launch

Full deployment at dsmcontrol.com — 3 subdomains, SSL, nginx, systemd, Stripe billing

Day 5

6

UX improvements, new features, and production hardening.

After Day 4's enterprise push, it was time to circle back to UX and operational polish. Workflow templates brought configurable checklists per request type, admin-defined asset types replaced the hardcoded enum, and a new menu visibility system lets admins hide irrelevant sidebar items per role.

On the report side, the inventory report was restructured to group assets by location — a small change that makes the PDF actually useful for physical audits. The rest was production fixes, Google OAuth per-brand configuration, and the kind of small improvements that add up to a better daily experience.

E31 Workflow Templates & Checklists

Dynamic workflow templates with configurable checklists per request type

E47 Configurable Asset Types

Company-defined asset types replacing hardcoded enum — CRUD, reordering, priority

E48 Menu Visibility per Role

Admin-configurable nav item visibility per role — blocklist approach with per-company settings

Collapsible Navigation

Redesigned sidebar with collapsible sub-groups for the Management section

Inventory Report by Location

Asset inventory PDF report now groups assets by physical location for easier auditing

UX Polish & Bug Fixes

Google OAuth config per brand, navigation improvements, report enhancements, and production fixes

Upcoming

14
E20 Medium

Asset Lifecycle & Warranties

Depreciation, renewals and warranty workflows

E21 Medium

Software License Management

Seats, renewals, and compliance reports

E22 High

Employee Onboarding/Offboarding

Automated joiner/leaver equipment workflows

E23 Medium

Multi-channel Intake

Email, Slack/Teams and chatbot intake

E25 Medium

Vendor & Supply Chain Risk

Vendor management plus third-party risk controls

E26 Low

Observability with Grafana

Prometheus metrics, Grafana dashboards, infrastructure health

E27 Medium

Surveys & Feedback

CSAT and operational feedback loops

E28 High

Mobile / PWA

Field workflows, push notifications, offline support

E32 Medium

Asset Discovery

Agent and agentless discovery synchronized with inventory

E33 Medium

Change Management (ITIL)

CAB workflow, rollback plans and change calendar

E34 Low

Feature Voting & Roadmap

In-app idea board and vote-based prioritization

E38 Medium

Asset Criticality & CMDB

Criticality classes and CI relationship mapping

E40 Medium

Vulnerability Management

CVE exposure and remediation workflows

E42 Critical

SSO & Directory Sync

SAML/OIDC and LDAP/AD synchronization